Refund & Cancellation Policy

The WarinHari shop sells physical items (apparel, equipment, merchandise) and digital items. Prices are shown in South African Rand (ZAR) before you pay. Payments are processed securely by PayFast and Yoco; we do not store your card details.

You may cancel an order for physical goods at any time before you collect it. Email info@warinhari.online with your order reference and we will cancel it and refund any amount already paid to your original payment method.

• Faulty, damaged, or incorrect items: if an item is defective, damaged, or not what you ordered, tell us within 7 days of collection. We will repair, replace, or refund it in line with the Consumer Protection Act.
• For hygiene reasons, certain items (for example mouthguards and other worn protective gear) cannot be returned once opened unless faulty.

Digital items are delivered electronically and made available immediately after payment. By purchasing and accessing a digital item you request immediate delivery and acknowledge that the statutory cooling-off period for distance sales (under the Electronic Communications and Transactions Act) does not apply once delivery has begun with your consent. We will refund a digital item if you were charged in error or the item is faulty and we cannot resolve it within a reasonable time.

Email info@warinhari.online (or WhatsApp +27 61 221 0856) with your order reference and the reason for the request. We aim to respond within 3 business days. Approved refunds are returned to your original payment method, via PayFast or Yoco, within 5–10 business days of approval.

Nothing in this policy limits your rights under the South African Consumer Protection Act or other applicable law.